FAQ

Everything buyers ask in the first call.

What does ShadowDNS actually do?+

You upload a DNS log. ShadowDNS reads every query, groups them by registrable domain, and matches them against curated lists of AI tools, shadow-IT apps, newly registered domains, and known-bad indicators. You get back a one-page executive summary plus the underlying tables.

Which log formats are supported?+

At launch: Windows DNS debug log CSV, Pi-hole query log CSV, and generic CSV (timestamp, client_ip, query, qtype, response). Infoblox and BIND adapters are next.

Do I need to install anything?+

No. There are no agents, no kernel modules, and no firewall changes. ShadowDNS reads the logs your DNS server already produces.

Is my data safe?+

Uploads are processed in-region, never shared with third parties, and auto-deleted after 7 days. You can delete a report on demand. We never use your data to train models.

How accurate is AI / shadow-IT detection?+

Detections are based on DNS queries matching a curated signature library of known AI and SaaS service domains. Every signature is published and human-reviewable — we prefer transparent rules over ML black boxes so you can validate and contest any finding.

Can I run this on a schedule?+

Scheduled re-runs are planned for Pro and not yet shipped. Today every report is run manually by uploading a log.

Can I white-label the PDF for clients?+

Not yet. White-label and a multi-tenant MSP console are on the roadmap once we validate Pro usage.

Why DNS logs, not endpoints?+

DNS sees everything — every browser, every CLI, every script, every device. You already have the logs. You don't need a new agent rollout to get visibility.